Returns Coverage + Package Protection | 16.99
SKU:
- Regular price
$16.99 - Regular price
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- Sale price
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$16.99
Shipping Estimator
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Contact Us
You can contact our relationship team:
- email: care@fountainstore.com.au
- phone: 1300 848 094
Retail Front: 6/19 Victoria Avenue, Castle Hill NSW 2154
Pick Up: 14/81 Riverstone Parade, Riverstone NSW 2765 - By Appointment
Description
Most items are delivered within 3-5 business days in metro areas, 6-10 days in regional areas, and 14-21 days in remote locations. Deliveries occur during business hours, and you may receive multiple shipments for items from different warehouses. Unfortunately, we cannot accommodate special requests such as express shipping or specific delivery dates.
Please inspect your package upon arrival for damage. If any damage occurs during transit, notify us within 48 hours. Damaged items will be handled according to our "Damaged or Faulty Returns" policy.
Shipping Address
We require a street address for all deliveries, as carriers cannot deliver to PO boxes. For large furniture items, we recommend not selecting "Authority to Leave" to ensure safe delivery.
Shipping Charges
Shipping costs are calculated at checkout. Free shipping is available on selected products and areas, but certain postcodes are excluded. Please check the product page or use the shipping estimator for accurate delivery costs.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at care@fountainstore.com.au
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@fountainstore.com.au
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain purchases cannot be returned, like end of series items, clearance items bought from showroom or at fairs from display sections. We also do not accept returns for used items unless faulty and / or under valid unexpired warranty. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.