Shipping policy

Please note that this Shipping and Returns policies are in addition to, and is not intended to exclude, restrict or modify your rights under the consumer guarantee provisions of the Australian Consumer Law (which forms part of the Competition and Consumer Act 2010 (Cth))

Shipping

Delivery

Most of our items are delivered within 3-5 business days within metro regions, 6-10 regional regions & 14-21 in remote areas served by our delivery network.

All of our orders are delivered during business hours. If you order multiple items from our website, you may receive multiple deliveries shipped by multiple carriers since items may be sent from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time for small to medium items, but for large items carriers may be able to advise morning or afternoon for delivery. We are currently unable to cater to any additional delivery requests including, but not limited to: express shipping, selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.

Upon arrival of your package, please note any damage to the box as well as any damage to the item itself. It is important that you notify us of any damage due to transit as soon as possible after receipt of the item (e.g. within 48 hours), as any damage to the item after delivery will not be covered and may complicate your claim for in-transit damage. We will deal with items damaged in transit in accordance with the "Damaged or faulty returns" section below. To the maximum extent permitted by law, we exclude all other liability in respect of items damaged in transit. If you feel that the damage to an item or a box is too severe please refuse the package. There is no need to refuse all delivered packages if most are in good condition.

 

Mother's Day Shipping updates:

 

Delivery Cut-off Dates based on your locations:

  • Metro East Coast (Sydney-Melbourne-Brisbane): Order by May 6 (Tue) for May 9 Thu delivery.
  • Adelaide/Canberra: May 5 (Mon) cutoff for May 8 Thu arrival.
  • Perth/Tasmania: April 30 (Wed) for May 8; add $15-25 Express upgrade.

*Excluding large bulky items.