Shipping policy

Where We Deliver

We ship Australia-wide to residential and business addresses, including metro, regional, and remote areas. We deliver to standard street addresses, business addresses, and regional and remote locations subject to carrier access and service availability.

We ship Australia-wide to residential and business addresses, including metro, regional, and remote areas. We deliver to standard street addresses, business addresses, and regional and remote locations subject to carrier access and service availability.

International shipping is not currently offered. For some regional or remote areas, depot collection may be offered where available.

Processing Times

In-stock standard items are generally picked and packed within 1 to 3 business days after payment is received. Orders placed before 11:00 AM AEST, Monday to Friday, are processed the same business day, while orders placed after that time, on weekends, or on public holidays are processed on the next business day.

Made-to-order, custom, and special-order products may require a longer lead time before dispatch. Pre-order and wish list items may have different processing and fulfilment timeframes depending on the product, materials, country of origin, supplier production schedule, and shipping duration to Australia. Estimated availability dates may be shown on the product page or order confirmation, and updates will be provided if delays occur.

Delivery Estimates

Delivery timeframes begin after dispatch and are estimates only. Delivery timing may vary due to destination, freight network capacity, public holidays, peak periods, weather events, and site access conditions.

For remote, difficult-to-access, or limited-service areas, the right is reserved to alter shipping costs after an order is placed if the final freight charge exceeds the amount quoted at checkout. If this happens, the updated freight cost will be provided for approval before dispatch, and the order may be cancelled for a full refund if the revised amount is not accepted.

Carriers and Tracking

Orders may be shipped with Australia Post, StarTrack, Allied Express, Couriers Please, TNT, FedEx, TFM Express, Aramex, DXT, TAS Freight, Sampson Express, or other suitable freight partners depending on the consignment and destination.

Tracking details are normally sent by email after dispatch. Some oversized, palletised, or partner-freight deliveries may not include live tracking and may instead require direct delivery coordination.

Delivery Conditions

Deliveries are made to the nearest safe and accessible point at the delivery address. Drivers are not required to move goods upstairs, through narrow access ways, across difficult terrain, or into a particular room or installation area.

Large or heavy items may be delivered on pallets or by tail-lift vehicle and may require assistance at the delivery point. Customers are responsible for ensuring that the site is accessible and suitable for the delivery vehicle and the product ordered.

If Authority to Leave is selected, the parcel may be left in a place considered safe by the carrier, and responsibility for the parcel passes on delivery confirmation by the carrier, subject to rights under Australian Consumer Law. If no one is available and Authority to Leave has not been authorised, the carrier may leave a calling card, redirect the shipment, or arrange redelivery.

Order Changes and Address Errors

Orders are processed quickly, so change or cancellation requests should be made as soon as possible after purchase. Once an order has been packed, booked, or dispatched, changes may not be possible.

Orders are processed quickly, so change or cancellation requests should be made as soon as possible after purchase. Once an order has been packed, booked, or dispatched, changes may not be possible.

If Authority to Leave is selected, the parcel may be left in a place considered safe by the carrier, and responsibility for the parcel passes on delivery confirmation by the carrier, subject to rights under Australian Consumer Law. If no one is available and Authority to Leave has not been authorised, the carrier may leave a calling card, redirect the shipment, or arrange redelivery.

Delays, Damage, and Loss

If an order is delayed beyond the expected timeframe, arrives damaged, or appears lost in transit, contact should be made as soon as possible with the order number and any relevant photographs. Carrier investigations may be required before a final outcome is provided.

Consumer rights under Australian Consumer Law continue to apply where goods are not supplied within a reasonable time or arrive with a major problem. Depending on the circumstances, a repair, replacement, resupply, or refund may be available.