Frequently Asked Questions

Find answers to common questions about our products and services

1. ORDER

How much water and how often to top up?

Another running cost associated with water features is water usage,
especially if you are on a metered supply. However – all our water features
are either designed for pond use or self-contained, which means none of
them need to be connected to a mains water supply. While they will need
topping up occasionally with fresh water, especially in hot weather when
the water evaporates quickly, the water use associated with most of our
water features is minimal.


Please Note: With all water features containing a pump it is important to
keep the water feature topped up when running – this is because the pump
must remain submerged when switched on. If the pump emerges from the
water due to evaporation, this has the potential to cause damage to the
pump and reduce its lifespan.

How much power and can it stay on?

How much will running a water feature set you back? The amount of
electricity a water feature uses is generally dependent on the pump type
and size, specifically the wattage of the pump attached to the water feature.
On most of our product pages for water features we have the wattage
indicated under the specifications.

To calculate how much a water feature will cost to run per hour, simply
enter your pence per kWh electricity rate, found on your electricity bill, and
times it by the wattage on the product page. For example if we take one of
our larger water features, like Almeria or Patagonia we can see it has a low
wattage of 12W, so times that by the average electricity rate of roughly 10 –
13c per kWh and we get a cost of around 0.16 cent per hour, or 3 – 4 cent
a day if left running constantly. This translates to less than a fan or electric
heater, so it does not cost as much as you might think to have the sound of
running water going constantly.

Of course, if you opt for a water feature from our solar range, you won’t
have to worry about running costs at all!

When will a solar water feature run and not run?

Solar water features are great in that they are entirely self-contained,
however due to their reliance on the sun’s rays, there are certain situation
where they won’t run, for example on overcast days or at night. You can
extend the period time a solar water feature will function by purchasing one
with a battery backup, this can store up to three hours of pump life in the
battery, however it is important to note that in order to charge the battery
the features must be left in prolonged sunlight for a period of time, so even
solar water features with a battery backup may not have much life in the
winter months.

Maintenance & cleaning recommendations?

You can clean your water feature once a week for cleaning of the mirror or
glass with a standard glass cleaner on all surfaces of the waterfall feature.
The water feature’s reservoir should be drained once every two to three
months depending on water quality in your area and whether the water
feature is located inside or outside. After draining, wipe the inside of the
reservoir with a clean, wet rag. If you use cleaning agents to remove any
dirt and debris from the reservoir, be sure to thoroughly rinse it before
refilling with clean water.

2. SHIPPING

When exactly will my order be shipped out?

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When will a solar water feature run and not run?

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How long is standard shipping?

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Standard shipping takes how many days?

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