At Fountain Store, our marble fountains, ornaments, statues and fireplaces are made to order as custom commissions. Please read the following terms carefully before placing a custom order — by paying your deposit, you agree to the terms outlined below.
1. Deposit and Commission
A deposit is required to commission your custom piece. This deposit confirms your order and initiates the design process, including preparation of drawings for your approval.
2. Progress Payment
Once your drawings are reviewed and agreed, and your marble batch and colour are confirmed, an advance progress payment is required before production begins.
3. Balance Payment
The remaining balance is payable in full prior to shipping. Goods will not be dispatched until the balance has been received.
4. Pricing
All quoted prices exclude installation and delivery. Delivery is calculated separately from our main distribution centre in Sydney, based on your location and the size/weight of the piece.
5. Lead Times
Typical turnaround for custom orders is 6–8 weeks from final drawing approval and deposit confirmation. Lead times may vary depending on design complexity, chosen material, and the size of the piece. Estimated timeframes will be communicated at the time of order and are subject to change.
6. Cancellations and Refunds
As all pieces are made to order, no refunds are available once drawings have been agreed and marble batch/colour has been confirmed. If you change your mind or cancel your order after this confirmation stage, your 25% deposit paid on commission will be forfeited. This policy exists because production materials are ordered and work begins specifically to your approved specifications.
7. Natural Stone Variation
All our pieces are crafted from natural marble and stone. As a natural material, gentle variation in colour, veining and texture may occur between batches and individual pieces. This is a normal characteristic of natural stone and is not considered a fault or defect.
8. Scope
Terms 1–7 apply to all custom-made marble fountains, garden ornaments, statues and fireplaces commissioned through Fountain Store. Curated Bronze Busts have their own terms, set out below.
Curated Bronze Busts
These terms apply to custom portrait busts in bronze or brass commissioned through our Curated Bronze Busts service. By paying your commission deposit, you agree to the terms below.
B1. Payment Schedule
Your bust is paid for in three stages:
- 40% commission deposit: due when you confirm your order. This covers sculpting your clay model from your photos.
- 40% progress payment: due when you approve the clay model, before casting begins. This covers moulding, casting, patina and any inscription.
- 20% balance: due before dispatch, once we've sent you photos of your finished bust. Your bust will not be dispatched until the balance has been received.
B2. Turnaround
Typical turnaround is 8 weeks from receipt of your deposit and suitable reference photos:
- Weeks 1–3: sculpting in clay, with progress photos sent for your approval
- Weeks 4–7: moulding, casting, finishing, patina and inscription
- Week 8: final photos, balance payment, crating and dispatch
The timeline pauses while we're waiting on you, for example for approvals, additional photos or payments. Estimated timeframes will be confirmed in your quote.
B3. Clay Model Revisions
Two rounds of changes to the clay model are included. Additional revisions may incur an extra charge, which we'll confirm before proceeding. No changes can be made once you've approved the clay model and casting has begun.
B4. Inscription
If you've chosen a name and/or short message, you'll be asked to approve the exact wording and spelling in writing before casting. We aren't responsible for errors in wording you've approved.
B5. Cancellations and Refunds
- If you cancel before sculpting begins, your deposit will be refunded, less an administration fee.
- Once sculpting has begun, your 40% commission deposit is non-refundable.
- Once you've approved the clay model, your 40% progress payment is also non-refundable.
Each bust is a one-of-a-kind likeness made specifically for you and can't be resold. Nothing in these terms limits your rights under the Australian Consumer Law.
B6. Quote Validity
Quotes are valid for 30 days from the date issued, as metal prices can change.
B7. Delivery
Quoted prices exclude delivery and installation. Delivery is quoted separately based on your location and the size and weight of the crated bust.
B8. Hand-Applied Patina
Patina is applied by hand, so slight variation in colour, tone and texture is a natural part of each piece and is not considered a fault or defect.
B9. Photos and Likeness
By submitting your brief, you confirm that you own, or have permission to use, the photos and videos you send, and that you have the right to commission a bust of the person shown.
B10. Unclaimed Orders
If the balance isn't paid within 30 days of us sending photos of your finished bust, storage fees may apply.
Questions about a custom order?
Contact our team at sales@fountainstore.com.au before placing your deposit if you have any questions about the process, materials, or timeframes — we're happy to talk through your project first.
